Customer Feedback for Al Mahara Diving Center

At Al Mahara Diving Center, we listen to what our customers tell us whether its good or bad. We strive to improve the quality of our service to exceed the needs of our guests and to ensure safety and enjoyment of the activities are met. We would love to hear from you, if you have any suggestions or comments, please send us an email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Name: jihane abdo___________________________________________________________________________

Date of Dive/Experience:_15/4/2011 & 16/4 2011_ __________________________________________________

Did you enjoy your time with Al Mahara today?: Yes_________________________________________________

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What did we do right?: everything was well organized, the crew on the boat was very helpful and the instructor was

extremely professional______________________________________________________________________ __

What could we improve upon?: nothing everything was perfect_________________________________________

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Is there any special feedback you would like to give our Instructors and staff?:_i enjoyed every minute diving with

Laura she was a true professional and she made me feel at ease_______________________________________

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Do we have your permission to use this feedback on our websites and promotional material?: Yes ___________

Name: __Christine Abdo_________________________________________________________________________
Date of Dive/Experience:_15-16th April 2011_________________________________________________________
Did you enjoy your time with Al Mahara today?:  Definitely. Was amazing___________________________________
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What did we do right?:unfortunately we had a poor visibility the week end we dived but everything was smooth and nice
What could we improve upon?: __________________________________________________________________
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Is there any special feedback you would like to give our Instructors and staff?:__We had a great time and all thanks

to Laura, she made it an enjoyable experience. We are looking forward for future fun dives really soon_____________

Do we have your permission to use this feedback on our websites and promotional material?:____yes__________

Thank you so much for your time and we hope to see you on-board again very soon!

Name: _Lynne Kelly___________________________________________________________________________
Date of Dive/Experience:_______________________________________________________________________
Did you enjoy your time with Al Mahara today?:_I thoroughly Enjoyed my dive experience with Al Mahara mostly due

to the friendliness and professionalism of the staff

What did we do right?:_The training I received from Laura was excellent so I felt totally prepared for the dives. The staff

were fantastic and really helped everyone enjoy the day. I also felt safety was taken seriously both on the boat and in the

water which was great._________________________________________________________________________

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What could we improve upon?:_I personally had a great experience and wouldn’t change a thing.________________

Is there any special feedback you would like to give our Instructors and staff?: Laura was my instructor, she was great

at explaining everything and really made the course fun as well as informative, (and she has the patience of a saint).

 I think having an instructor of this caliber really gives Al Mahara an advantage over other dive schools. I have already

recommended her to a friend who is also getting along great. I know when I decide to do the advanced course I will

be booking her again.

Do we have your permission to use this feedback on our websites and promotional material?:_Yes

Thank you so much for your time and we hope to see you on-board again very soon!

(for Open Water Diving)

From: Nick Isherwood

Sent: 03 May 2011 11:52

Subject: Re: Thanks for your

 Dear Laura

Nick and the Isherwood girls

(for Advanced Open Water at the Mussandam)

From: Hadi Choucair

Sent: 01 May 2011 13:44

To: 'Laura'

Subject: Mussandam Trip

Hi Laura,

Just wanted to thank you for an Excellent Trip your center set up for us in Al Mussandam. The weather was great and the services were excellent. Ammazing special treatment with that room you set up for me and my Family. Everybody was Jealous J.

I’m a proud Advanced open water Diver Thanks to you and your Center. I’ll post some pictures on Facebook Soon.

See you around Buddy !

Regards,

HADI CHOUCAIR